Frequently Asked Questions

XPEL PPF

The clear coat is designed to heal surface scratches and common swirl marks that occur during routine washing of the car. If the scratch penetrates through the film's clear coat, it will not heal. 

The time for a scratch to heal depends on the severity of the scratch and the ambient temperature. Minor scratches usually heal in one houre at room temperature (73 degrees F). In warmer climates, healing time will be shorter. The healing process can be accelerated at any time by pouring hot water over the scrated area. 

XPEL ULTIMATE Paint Protection Film uses a special polymer in its clear coat that flows even though it is cured.  This allows the clear coat to find its natural level again after being disturbed on the surface.

The clear coat is designed to heal surface scratches and common swirl marks that occur during routine washing of the car. If the scratch penetrates through the film's clear coat, it will not heal.

The time for a scratch to heal depends on the severity of the scratch and the ambient temperature. Minor scratches usually heal in one hour at room temperature (72°F). In warmer climates, healing time will be shorter. The healing process can be accelerated at any time by pouring hot water over the scratched area.

With this technology, there is no limit to the number of times the clear coat can heal itself. As long as the clear coat is not penetrated it will heal over and over again.

The clear coat on XPEL ULTIMATE has a very low surface energy, which makes it extremely difficult for organic compounds to stick to the film. Insects, bird droppings and environmental contaminants (which would normally cause yellowing) such as road oils, exhaust smoke and pollution can be removed during regular washing. An example of a similar technology would be Teflon, where a Teflon pan is easy to clean because nothing will stick to it.

Unlike most paint protection films on the market, XPEL ULTIMATE Paint Protection film can be waxed and sealed just like your paint. Though XPEL Flawless Finish Paint Protection Film Sealant is still the preferred product, Any automotive wax or sealant may be used.

No. XPEL ULTIMATE Paint Protection Film allows UV to pass through the film and fade the paint underneath at the same rate as the exposed paint.
 

General

Making a payment to NRJ is simple, you can call our office to make a payment over the phone, pop in to make a card payment or pay via bank transfer.  

Yes, to secure your booking we require a minimum 25% deposit. This helps up keep the booking process smooth for you and other clients.  

If you change your booking more than 3 day prior to your set date this can be done without losing your deposit. Any changes less that 3 day you will lose your securing deposit. Terms and conditions apply. 

Yes, we offer advise and literature to all our clients who have had work undertaken. We also offer a custom care package from £38 for each service.

We are confident in the quality of work we produce and offer. Our quality guarantee, is in place to give our clients piece of mind. knowing all work undertaken bu our trained techniques is covered by our quality guarantee. This means any issues that may arise or warrant concerns you can contact our dedicated team who will book you in for an inspection. Any work deemed sub-standard by our experts will be correct at no extra cost. Terms and conditions apply. 

Detailing

These are light scratches in the lacquer or surface of the paint, that when seen in bright light, look like circular swirl patterns. Swirls are caused by dirt and other things being rubbed against the paint, usually through a poor wash technique.

Oxidation is caused by exposure to UV light. Mostly seen on red cars with no lacquer, yellow can also suffer badly. It is not always totally removable, the colour can usually be significantly improved, and by using UV resistant products it will help to reduce further fading. It does affect other colours too, but they are not as obvious. If the colour has faded under the Lacquer it will not be possible to save and will need repainting.

No, all of the products and chemicals we use are from the industry's leading manufacturers such as  Gtechniq and have undergone rigorous testing.

The products we use are pH neutral and citrus based cleaners combined with fine waxes and polishes which are reflected in the price.

The Dealership will just of used PDI polish which makes the car look great for a short time or a sealant may have been applied at a great cost to the customer, these are normally very over priced and a great market ploy by the dealership. They are normally polymer based and don't live up to the long guarantee given by them.

Wrapping

Applying specialist car wrapping film to your vehicle will not damage your paintwork, as long as the paintwork hasn't undergone any repairs.

However if your paintwork has not bonded properly to the surface, already has stone chips, abrasions, or rust patches - or your car has undergone a re-spray - it’s important to remember that when the vinyl is removed it may pull loose paint/lacquer 

Yes, it is important you inform the DVLA about any colour change to your vehicle, even if temporary this keeps their database upto date and in the event of your car being stolen give the police a more up to date description.

We advise informing your insurance company that you have had your vehicle part/fully wrapped. Should you be in the unfortunate position of having an accident or need to claim, your insurance company will then be aware of the costs and materials that will need to be replaced.

Yes, all work undertaken at NRJ comes with our quality guarantee which means we also offer a warranty. Terms and conditions apply. 

We recommend that you wash your car either by hand or using a jet wash. We advise against mechanical car washes, as the abrasive action can have a negative effect on the wrapping film. Always take care when using chemicals or detergents to clean your car.

If you require more assistant, still unsure or would like to book in. Contact out team today and they will be more than happy to assist you with your inquiry

Top